Frequently Asked Questions
Everything you need to know about your new favorite wheels.
How do I know which size to order?
Heelys fit true to size. We recommend ordering your standard sneaker size. If you are between sizes, we suggest sizing up for a more comfortable fit.
Are the wheels removable?
Yes, all Heelys feature a removable wheel system. You can easily pop the wheels out using the provided tool to transform your shoes into standard sneakers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the wheels and tool are included in the return box.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination country.
Are Heelys safe for beginners?
Absolutely! We recommend that beginners wear protective gear, including a helmet and wrist guards, while learning to balance and roll.